Bengal Souk | Bengalsouk

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ALL CATEGORIES

Food & Beverages
- Staples
  - Rice
  - Dal
  - Ghee & Oil
- Spices
- Pickles, Condiments & Jam
  - Chutney
  - Pickle
  - Home Made Pickles
  - Kasundi
  - Bori
- Snacks
  - Mukharochak
  - Bengal Special - Local Mades
- Bangla Special
- Tea
Fruits & Vegetables
- Fruits
- Vegetables
Fashion & Apparel
- Women Sarees
  - Tant Saree
  - Korial Silk
  - Tussar Saree
  - Garad Saree
  - Murshidabad Silk Saree
  - Dhakai Jamdani
  - Baluchari Saree
  - Phuliahandwoven Saree
  - Matka Silk Saree
  - Kantha Stitch Saree
  - Batik Print Saree
  - Khesh Saree
  - Mul Cotton Sarees
  - Tangail Sarees
  - Handloom Silk Sarees
  - Banarasi Silk
  - Assam Silk Sarees
  - Shantipuri Saree
  - Dhaniakhali Saree
  - Begumpuri
  - Cotton Handloom
Designer Fashion And Apparel
Home & Living
- Home Furnishing
- Home Décor
Handicrafts
Art & Literature
- Magazines
- Books
- Audio
- Paintings
Bengali Sweets
Puja Samagri
Ceremonial Essentials
- Rice Ceremony
- Birthday
- Upanayan
- Griha Pravesh
- Wedding event
- Makar / Poush Sankrati
- Dol
- Poilabaishakh
- Rath Jatra
- Rakhi
- Janmashtami
- Ganesh Chaturthi
- Bhai Phota
- Mahalaya
- Puja Ceremony
- Saraswati Puja
- Lokhi Puja
- Kali Puja
- Shivratri
- Akhay Tritiya
- Satyanarayan Puja
- Durga Puja
- Vishwakarma Puja
- Jagaddhatri Puja
- Kartick Puja
- Dhanteras
All Products

Food & Beverages
- Staples
  - Rice
  - Dal
  - Ghee & Oil
- Spices
- Pickles, Condiments & Jam
  - Chutney
  - Pickle
  - Home Made Pickles
  - Kasundi
  - Bori
- Snacks
  - Mukharochak
  - Bengal Special - Local Mades
- Bangla Special
- Tea
Fruits & Vegetables
- Fruits
- Vegetables
Fashion & Apparel
- Women Sarees
  - Tant Saree
  - Korial Silk
  - Tussar Saree
  - Garad Saree
  - Murshidabad Silk Saree
  - Dhakai Jamdani
  - Baluchari Saree
  - Phuliahandwoven Saree
  - Matka Silk Saree
  - Kantha Stitch Saree
  - Batik Print Saree
  - Khesh Saree
  - Mul Cotton Sarees
  - Tangail Sarees
  - Handloom Silk Sarees
  - Banarasi Silk
  - Assam Silk Sarees
  - Shantipuri Saree
  - Dhaniakhali Saree
  - Begumpuri
  - Cotton Handloom
Designer Fashion And Apparel
Home & Living
- Home Furnishing
- Home Décor
Handicrafts
Art & Literature
- Magazines
- Books
- Audio
- Paintings
Bengali Sweets
Puja Samagri
Ceremonial Essentials
- Rice Ceremony
- Birthday
- Upanayan
- Griha Pravesh
- Wedding event
- Makar / Poush Sankrati
- Dol
- Poilabaishakh
- Rath Jatra
- Rakhi
- Janmashtami
- Ganesh Chaturthi
- Bhai Phota
- Mahalaya
- Puja Ceremony
- Saraswati Puja
- Lokhi Puja
- Kali Puja
- Shivratri
- Akhay Tritiya
- Satyanarayan Puja
- Durga Puja
- Vishwakarma Puja
- Jagaddhatri Puja
- Kartick Puja
- Dhanteras
All Products

Home

Bengal Souk

REGISTRATION

I want to create an account at Bengalsouk. How can I do it?

Creating an account is an easy feat at Bengalsouk. To register, click the ‘’Sign Up’’ button. Fill in the details that are required and click ‘’Submit’’. You will be given a username and password upon completion of registration.

What should I do if I forget my password and can't accesss my account?

Click on the ‘’Forgot Password’’. Once you click it, type your email address that you previously used for creating your Bengalsouk account and we will send you the link through your email to reset the password. Type in your new password and it’s done. You will be able to access your account with the new password.

How to make changes on information details on my Bengalsouk account?

Go to your Bengalsouk account and click on the ‘’Edit’’ button. Then make all necessary changes to any of the details you want and click on the ‘’Save’’ button once you are done. All changes should be reflected immediately after the page has been refreshed.

Why did my Bengalsouk account get suspended?

Bengalsouk will suspend all accounts that are violating Bengalsouk 'Terms of Use' and 'Terms and Conditions'. To restore your account, please contact us at Help Centre for further assistance.

I don’t get a verification code from Bengalsouk through my email. Why?

Please try to create your account again. Re-enter your email address to get the verification code. Check to see if the email is entered in a full form. If this problem still occurs, please contact our Help Centre for further assistance.

Why am I not able to login into my account?

It might be due to the suspension of your account by cause of various reasons. To check this, please contact our Help Centre for further clarification.

Can I make any suggestions or feedback to Bengalsouk? If so, how?

Yes. Thank you for your time and interest in making Bengalsouk better! You can submit all your suggestions and feedback through our enquiry form provided in our website for any recommendation. All your suggestions, feedback and recommendations will be given full consideration by our Bengalsouk team.

Is my personal information kept private?

Yes. Any information that you share with us is secure and confidential. We would not share your information to anyone without your consent, except if required by law of enforcement. Read more about our Privacy Policy HERE.

ORDERS

How can I place an order at Bengalsouk?

To place an order, please follow these steps:

Once the payment is successful, you will receive the order confirmation via email and SMS.

Can I place an order as a Guest at Bengalsouk?

Yes. But we encourage you to sign up as a user at Bengalsouk so you don't miss out on any privileges such as promotional offer, extra security benefits and faster checkout process that can only be enjoyed by registered Bengalsouk users.

Can I place an order at Bengalsouk via phone call?

Unfortunately, at Bengalsouk placing an order can only be made through online purchases.

I want to change my delivery address once my order is placed. Can I do that?

Before placing your order, make sure you fill in all details correctly as Bengalsouk does not allow any changes on delivery address as a safety precaution. What you can do is cancel your order and reordering again with the new address. But, once payment has been successfully made there are no address changes permitted.

I want to check a product’s shipping fee. Where can I check it?

To check the shipping fee, all you need to do is insert your location post code for shipping cost. The shipping fee will be displayed for the specific product. You can also check the shipping fee at Total Payment summary as the shipping fee will be separated from the total checkout amount.

I need to remove an item from my cart. How?

To remove an item from your cart:

I cannot add an item to my cart. Why?

If you cannot add an item to your cart, there might be a chance that the item is already out of stock. Try to refresh the page, the quantity of stock will be shown if the availability has been updated.

Why has an item gone missing in my cart and cannot be traced?

It most probably happened because the item is out of stock. Try to refresh your page to check on the stock update of the item. If the item still shown ‘’in-stock’’ but still can’t be added to your cart, please contact Help Centre for further clarification.

How do I know my order has been confirmed?

Once your order is accepted and payment authorization has been received, you will receive an email and SMS from Bengalsouk within 24 hours. Kindly note if the payment is made via online banking during bank reconciliation, it cannot be processed. Please be alert with your bank reconciliation schedule. Then, you will receive a tracking number if your order has been shipped to you via SMS and email.

How do I find products at Bengalsouk?

Bengalsouk offers a wide range of selection for many products. You can view each of the available products by selecting a product category at Bengalsouk’S homepage. You can find out the details of product by simply clicking the product that you wish to see. Bengalsouk’s home page have a search section where you can just type the product you want to find and click ‘’Search’’.

Does every product sold at Bengalsouk come with a product warranty?

This depends on the individual product sellers. Some sellers provide a warranty card for the buyers and some sellers do not provide warranties. Please read the details and specifications of the product carefully regarding warranty at the seller’s store page before you proceed to make payment.
*Second-hand/Used item in Bengalsouk does not have warranty.

How do I know if the product is still in-stock?

All products are in-stock unless ‘’Out of Stock’’ has been indicated at the product details page. The availability of current stock will also be shown at seller's store page.

How do I change the quantity of a product in my cart?

Click on "Cart" to see the list of products in your cart. Change the quantity of the item and click “update”. The updated quantity contents of your items will be shown.

Why do I see different prices for the same product?

You can see different prices for the same product, as it could be listed by many sellers.

May I request an official receipt from Bengalsouk?

Bengalsouk'S official receipts are usually attached with the item in the parcel. However, in the event you did not receive the receipt for the item purchased, please contact our Help Centre for further assistance.

Is it necessary to have an account to shop on Bengalsouk?

Yes, it’s necessary to log into your Bengalsouk account to shop. Shopping as a logged-in user is fast & convenient and also provides extra safe environment. You’ll also have access to a personalized shopping experience including recommendations and a quicker checkout.

Can I order a product that is “Out of Stock”?

Sorry, order cannot be made when the product is ‘’Out of Stock”.

Are there any hidden charges when I shop on Bengalsouk?

There are no hidden charges when you shop on Bengalsouk. The price you see on the product page is final and it’s exactly what you pay. However, there can be additional delivery charges based on the seller’s policy.

SHIPPING AND DELIVERY

Why have I not received my product yet?

Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an e-mail informing you about the delay along with the new expected delivery date. Visit the My Orders page in your My account and click on 'Track Order' to get real time status of your order.

Does Bengalsouk have free shipping?

Bengalsouk does not provide free shipping services.

I cannot track my order. What should I do?

If you get "Record Not Found" while tracking your parcel, that could mean the post office or delivery service has not scanned the parcel yet or probably they are upgrading their online tracking system. Please contact Help Centre immediately so we can address this matter as soon as possible. Make sure you have your order number and details ready.

What is Bengalsouk rates for item’s shipping fee?

Buyer can know the rates of shipping cost by entering the poscode of their location in seller store page.

Do I get to choose which shipping services I preferred for my order?

Right now at Bengalsouk, we only offer GD Express (GDex) as our shipping service provider.

I order things from multiple sellers. How will the shipping fee for my order be charged?

It will be charged separately as the shipment is made from different sellers.

Are there any extra charges if I require any specific conditions for my order (express delivery, specific date and time delivery, etc.)?

At the moment, we do not provide this service. However, we will be operating 'Express Delivery' very soon and all our users will be updated accordingly.

How long does it actually it take for my order to be delivered at my door step?

Once your order is picked up for delivery from the seller, it will be delivered to you within 1-5 days (West Malaysia) and 3-7 days (East Malaysia)..

I missed the delivery of my order today. What should I do?

The courier service usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.

The delivery of my order is delayed. What should I do?

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

What should I do if my order has been approved but hasn’t been shipped yet?

Sellers usually process orders to ship within 48 hours before the delivery date so that they reach you on time. In case your order hasn’t been shipped within this time please contact our Help Centre at customer.service@bengalsouk.comso that we can look into it to assure your satisfaction.

How do I know my order has been confirmed?

An email & SMS will be sent once you’ve successfully placed your order. We’ll also let you know as soon as the seller ships the items to you along with the tracking numbers for your shipments. You can track your orders from the My Orders section on your Bengalsouk account.

My order has reached the nearest delivery hub, but why isn’t it out for delivery yet?

The courier service delivering your order are responsible for making sure that your order reaches you within the delivery date. Rest assured, you’ll get an SMS once your shipment is out for delivery.

My order status shows Out for Delivery, but I haven’t got it yet. When will I get it?

It is possible for a delay of courier for specified reasons. You can check your tracking number provided in your email and Bengalsouk account at the respective courier company’s trackers.

Why can’t I track my order even though it has been shipped?

Courier services usually take up to 24 hours to activate tracking for an order once it’s shipped. Please check again after the mentioned time frame.

What should I do if I don’t get the invoice for my order?

As your invoice will be in your Bengalsouk account, you can download it online. You will also receive purchase invoices via your email.

Should I call Bengalsouk customer Care for installation once my product is delivered?

No. At the moment Bengalsouk doesn’t provide any extra installation service for our products selling on our website.

I have a complain about the courier staff who came to deliver my order. What should I do?

You can contact our Help Centre and they will give their Customer Support team the details and will get in touch with the courier service to resolve your complaint.

What should I do if a service centre has denied my request to repair the product?

Please ensure your product has a warranty card and it complies to our warranty procedure. Your request might have been denied due to the possibility of not adhering to the warranty requirement. Kindly contact us for further assistance.

Can I get my order delivered faster?

Your order will get delivered on or before the delivery date promised at the time of placing the order.

How is a business day different from a regular day?

Business days are otherwise known as working days of the week. The expected date of delivery is calculated based on business days. Typically, these include Mondays through Saturdays. Public holidays and Sundays are usually not considered.

What is the estimated delivery time?

Sellers generally process and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors:

The sellers offering the product.
Product’s availability with the seller.
The destination to which you want the order shipped to and location of the seller.

You can check the expected delivery date of your orders on the My Orders section of your Bengalsouk account on our website or app.

How is delivery made during festive season?

Normally, the courier service will give early notice regarding festive season before the festive season so the products reaches customer's hands before the festivities.

Does Bengalsouk deliver order to overseas?

At the moment, we do not provide shipping to overseas. We only provide delivery to East and West Malaysia.

I have already received my order and yet I did not receive all items that I purchased. What should I do?

If the missing item from your order is a gift/ bonus, we will urge the seller to deliver it to you soon.
If the missing item from your order is a part of a product, please return the item back to us in its original packaging, with full accessories and invoice. Please refer to Bengalsouk’s return policy to make a return.

Please contact us immediately at Help Centre so we can provide assistance.

Why do my shipping orders have different dates?

If you make a purchase from different sellers, the shipping dates will be different. The shipment may vary due to the location of the sellers.

How are orders packaged?

Products sold by sellers with Bengalsouk are shipped in packaging. Fragile items like electronics are safely secured with bubble wrap. Sellers also follow standard packing procedure. Sellers are rated on packaging quality and this effects overall seller rating.
Please see our seller guidelines for further information.

Why do I see a “shipping cost”?

It usually costs our sellers more to ship some items. Therefore, sometimes they choose to add a delivery charge. The delivery charge is waived off by some sellers if you shop with them for a certain amount. For more information, check the individual seller’s policy on the product page.

Why does the estimated delivery time vary for each seller?

Delivery times that are shown vary as they depend on the product availability, location of the sellers, your delivery location and the courier service’s time to deliver to your location. You can check delivery time for your location by entering your postal code on the product page.

What should I do if I received the wrong order?

If you receive wrong orders, please fill the refund form that we provide in our system. The seller will refund or make a replacement for your product. Please see our refund procedures here.

I received a damaged/defective item, what should I do?

If you received a damaged/defective item, please fill the refund form that we provide in our system. The seller will refund or make a replacement for your product. Please see our refund procedures.

I cannot track my order. What should I do?

If you get "Record Not Found" while tracking your parcel, that could mean the post office or courier service has not scanned the parcel yet or they are upgrading their online tracking system. Please contact Help Centre immediately so we can address this matter as soon as possible. Make sure you have your order number and details ready.

Can I make a report to Bengalsouk about other users or products that seem not suitable for sale?

Yes. We welcome all feedback from our customers to make our services better. To make a report, you can contact Help Centre directly.

CANCELLATIONS, RETURNS & REFUND

I need to return my order. What do I do?

You can request to return your items with these simple steps:

Once you send a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the “My Orders” section of your Bengalsouk account.

What is Bengalsouk's Return Policy?

All products sold on Bengalsouk are covered under the Bengalsouk 14 Days Easy Returns except the product that are listed in the non-returnable products list. Please click HERE to refer to our Bengalsouk Return Policy and non-returnable products.

What kind of condition that I can request for return?

All products accepted except Non-returnable items, kindly refer to our items that can't be returned HERE.

What is the requirement for a valid return?

Original packing
Tags & Labels attached
In new & unused condition
Full accessories
Proof of purchase (order number, tax invoice, etc.)
Include printed Shipping Label and Bengalsouk Tax Invoice in each return package box

Why consumer electronic and mobiles are not accepted for return?

This is because both types of products come with warranty cards. For this issue, buyer must directly liaise with manufacturer as per stated in the warranty card and receipt.

What is the process of 14 days easy return?

This process is as below:

Buyer must request for return online within 48hours once goods reach to buyer hands by filling up the online form.
Bengalsouk receives the return request and verifies within 48hours for approval.
Buyer needs to pack, seal the goods properly and securely. Goods must be in new and unused condition with full accessories including free gifts if any.
Buyer needs to print out consignment note and drop off the product at our nearest courier service office within 14days after the date of report made by the buyer.

Note: After the 14 days period the request will not be entertained.

Upon receiving the products, we will verify it within 48 hours. When all the requirements were complied with, we'll proceed for a refund or a replacement of product.
For replacement of product, we will ship it out the next working day.
For refund, the process of transferring the amount to store credit will be within 24 working hours. If you request to transfer back to bank account, it will take 1-3 working days.

Note: All process time are based on working hours and days.

What the procedure to return the product?

You will need to make a report with our Help Centre at customer.service@bengalsouk.com within 48 hours of product delivery. Then you will be guided step by step by our Help Centre.

If I fail to make a report before 48 hours, will my request still be accepted?

No. The return request will be not entertained. You must make a report within 48 hours.

What kinds of products there are non returnable?

Category	Items that are non-returnable
Mobile phones	All open and registered mobile phone and mobile accessories
Consumer electronic	All electronics category products
Gift card	Bengalsouk Gift cards are not returnable
Groceries	All Grocery category items are non returnable with exception for expired items only
Pet Supplies	Pet supplies food, harnesses, aquarium supplies, pet shampoos/ conditioners
Fashion	Lingerie, innerwear, undergarments, worn or soiled clothings
Beauty	Hairspray, hair tonic, shampoos, hair conditioners, styling gels, hair colours, facial cleansers, face moisturiser, face cream, make up set, lipstick, lip balm or gloss, eye care products, deodorants, shower gel, bar soap, body shower, body lotion, fragrances, hand wash, feet wash and etc
Garden	Seeds
Musical instrument	Wind instruments, Harmonica, mouth organ
Hazardous material	Flammable liquids or gases
Personal care	Personal hygiene cleanser, oral care, personal grooming products like shavers, hair remover and epilator, panty liner, sanitary pad..etc
Baby products	Breast pads and shields, breast milk containers, nursing covers, baby grooming products, baby wash, shampoos, skin care, wet wipes, diapers and nappies, soothers and teethers, feeding related products like bottles, bottle sets and nipples.

* This is a non-exhaustive list and is subject to changes

I purchased a product but would like to change my mind. Is it acceptable?

I am sorry, we do not accept change of mind cancellation. However if we have yet to ship out the product, we might be able to assist in cancelling the order.

What should I consider if my return request has been approved?

Please read note below carefully before you make a return:

Reason	Procedure
Damaged product	Return must be complete with free gifts, accessories, and original packaging Tags and labels must be attached
Defect product	Return must be complete with free gifts, accessories, and original packaging Not damaged Tags and labels must be attached
Product does not fit (for fashion items)	Must be in New condition Return must be complete with free gifts, accessories, and original packaging Not damaged Tags and labels must be attached Returns are not applicable for all under garments due to hygiene purposes
Product did not match with the advertisement	Must be in New condition Return must be complete with free gifts, accessories, and original packaging Not damaged Tags and labels must be attached
Receive wrong item	Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box or packaging only Return must be in New condition and complete with free gifts, accessories, and original packaging Not damaged Tags and labels must be attached
Missing parts or items	Return must be in New condition Not damaged Tags and labels must be attached
Signs of usage	Return must be complete with free gifts, accessories, and original packaging
Doubts on the authenticity	Return must be complete with free gifts, accessories, and original packaging
Product is expired	Return must be complete with free gifts, accessories, and original packaging Not damaged Tags and labels must be attached

* This is a non-exhaustive list and is subject to changes

Who will bear the shipping cost for return?

If the item is damaged, faulty or wrong item sent, the returning fees will be borne by the sellers.
In the scenario where both seller-buyer is disputing the party liable for the return shipping fees, Bengalsouk at its sole discretion will determine the party liable for the return shipping fees.

How long will it take for me to receive my refund?

Once the refund request has been approved by Bengalsouk, We will inform you with an option to either transfer the amount to your store credit or to your bank account.

Is the seller allowed to reject my request for a refund?

Yes. However, when there is a dispute between Seller and Buyer, Bengalsouk at its sole discretion will determine the validity of the return request. After Bengalsouk verifies and approves the Buyer’s request for refund, seller must take responsibility to give refund to the buyers and bear the return shipping fee.

In my order, only some items were damaged. Do I return all the products or just the damaged ones?

It depends on your product purchased. We will notify you whether you need to return the complete order or not.

What is Buyer's responsibility once seller approves and confirms the refund?

Buyer needs to pack the product and send it to the nearest courier service. Currently we are using both Poslaju and Gdex.

Where can I get guidelines for packaging?

You may download it from our website or contact the Help Centre at customer.service@Bengalsouk.com.

Where can I download the consignment note slip to be attached to the package for returning purposes?

We will send you the slip via the email.

If I request for a replacement, when will I get it?

Visit “My Orders” to check the status of your replacement. In all areas, the replacement is initiated after the originally delivered item is pick-up. Please check the SMS & email we send to you for your replacement request for more details.

Do I have to return the freebie when I return a product?

Yes, the freebie has to be returned along with the product.

What are the important things to take note of when we re-pack the products for return?

Product must be in the following conditions as per below:-

Original Packing
Tags & Labels Attach
In New & Unused Condition
Full Accessories
Proof of Purchase (order number, tax invoice, etc.)
Include Printed Shipping Label and Bengalsouk Tax Invoice in each return package box

When are refunds valid?

Refunds are given when:

The seller cannot provide a replacement.
A dispute has been ruled in your favour in-line with Bengalsouk terms and conditions.
Sellers allow refunds on selected categories under certain conditions.

What is 100% money back guarantee from Bengalsouk?

Bengalsouk will refund customers 100% of purchased amount when products delivered were different from what was advertised in Bengalsouk website, different specifications or colours, defective or damaged.

PAYMENT

What kind of payments do you accept at Bengalsouk?

You can choose to pay for an order using any of the below methods:

Credit/ Debit Card
Online Banking (FPX)

I want to change my payment method. Can I do that?

Payment method can be changed as long as the payment is not made yet. Just click ‘’order details’’, click ‘’payment method’’ and choose what method you prefer.

How can I know if my payment is successful?

Once your order accepted and payment authorization received, you will receive an email and SMS from Bengalsouk within 24 hours. Kindly be note, using onling banking system cannot be proceed during bank reconciliation. Please be alert with your bank reconciliation schedule. Other than that, you will receive a tracking number if your order has been ship to you by SMS and email.

What happened to my order if I don’t pay by the deadline? Will it get cancelled?

Your order will be cancelled if you don’t make payment by the deadline.

I already made the payment yet my order status is not changing. Why?

High volume of transactions might delay the update of payment status. If your order status has not been updated after payment done, please contact Help Centre to address this issue.

Can I know what credit/debit card can be used for payment on Bengalsouk?

Any credit or debit card issued by banks in Malaysia can be used.

I can’t use my credit/debit card to checkout. Why?

This situation might happened because of these following reasons:

The payment amount exceeds your spending limit.
The payment is larger than the maximum transaction allowed for your account.
You’ve made a “suspicious” purchase.
Your debit card has been locked by your bank of issue.
Your credit card has been exposed to a potential threat.
Your credit card has been blocked by a hotel or rental car company.

What should I do if my credit/debit card is double-charged?

If this happened, please contact Help Centre immediately for further assistance.

Can I pay for my order using a credit card that is not issued under my name?

We do not allow payment made using a credit card that is not issued under your name to avoid fraud attempts.

How can I label my saved cards?

You can specify a card label at the time of saving a card on Bengalsouk through the “My Account” section. You can also add/edit the label anytime through” My Saved Cards” in the “My Account” section on Bengalsouk.

How many cards can I save on Bengalsouk?

You can save up to 10 cards using the “Save Card” option.

I had opted to save my card at the time of payment but my card was not saved. Why?

If you opt to save your card at the time of making the payment, then the only time your card may not get saved is when the payment fails due to the card being invalid. If the payment is successful and the card is not saved, please visit your My Account section to save you card.

I typed an incorrect card number by mistake when adding my card. How do I correct it?

If you type an incorrect card number, name or card expiry date, you can delete the card by clicking on “Remove This Card”. You can then add the card again with the correct details.

Is it safe to save my cards on Bengalsouk?

At Bengalsouk, we use the highest possible security (256-bit encryption) to ptotect your card details. We process all credit card and debit card payment through secure and trusted payment gateways which are managed by leading banks. Also, banks now use the 3D Secure password service for online transactions that provides an extra layer of security through identity verification.

What card information detail does Bengalsouk store?

We only store the card number, cardholder’s name, bank of issue, and expiry date. We do not store the card’s CVV number or 3D Secure password.

What cards can I save on Bengalsouk?

You can save any credit or debit VISA or MasterCard card issued by a bank in Malaysia.

What is a “Card label”?

A card label is a name you give to your card while saving it on Bengalsouk. This helps in identifying the card at the time of making a payment. Even if you don’t specify a card label, you can still identify the card by the first 2 and last 4 digits of the card number which are visible to you when the saved card is shown.

What is the “save card” feature?

The “save card” option lets you save your credit/ debit cards on your Bengalsouk account. This helps you complete your transactions in a quick and easy way.

How does Bengalsouk prevent fraud involving cards?

Online payments are monitored by our system for any suspicious activity and some transactions are verified through meticulous checks if we find that they are not authorised by the owner of the card. When we’re not able to rule fraud out in rare cases, the transaction is kept on hold and we ask shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorised.

Can I delete my saved cards?

Yes, you can delete your saved cards anytime. This can be done in two ways:

At the time of paying with your credit or debit card, you can see your saved cards & delete a saved card by clicking on “remove this card”
You can also delete your saved cards through the My Account section. Go to “My Account > Payments > My Saved Cards” and you will be able to see your saved cards. you can then click on “remove this card”.

How can I save my cards on Bengalsouk?

You can save your card in two ways:

when you’re paying with your credit/ debit card, just choose the option “save this card for faster payments”.
You can also add your credit/ debit cards by going to “My Account> Payment> My Saved Cards”. Here, you can view/edit/delete your previously saved cards and also add a new one.

Can I use Credit/ Debit Card or Online Banking to pay on Bengalsouk through the Bengalsouk app?

Yes, you can use your Credit/ Debit Card or Online Banking to shop on our mobile app, website, and mobile site too!

Can I combine the balance on my Bengalsouk Gift Cards with other payment methods?

Yes, you can combine them with Credit/ Debit Card or Online Banking (FPX).

How can I pay with a saved Credit/ Debit Card?

Your saved cards can be seen when you choose the credit or debit card option to pay for your order. Enter the CVV number of that card (we do not store it) and click on the “Place Order” button. You’ll also have to enter the cards 3D Secure password to complete the transaction.

How do I pay using a credit or debit card?

You may choose the credit card or debit Card option to pay during checkout and enter the details when prompted. You would need to keep your card number, expiry date, three digits CVV number ready, which you can find on your card. For added security, you’ll also need to use your cards online 3D Secure password that is verified by VISA and MasterCard Secure code.

How does the 3D Secure password add security to my online transactions?

The 3D Secure password is something that only you would know, ensuring no one else can use your card to shop online.

If I have a saved card on Bengalsouk, will I be able to use a new card for my next payment?

Yes. Even if you saved your card details on Bengalsouk, you always have the option to use any other credit/ debit card to pay.

What is a 3D Secure password?

3D Secure password adds an extra layer of security through identity verification for your online Credit/ Debit Card transactions (VISA & MasterCard).

GUARANTEE & WARRANTY

Do products sold in Bengalsouk come with a guarantee from Bengalsouk?

Yes. Bengalsouk guarantees 100% satisfaction for our customer in terms of genuity, quality, good brands, valuable and original. Our customer satisfaction will be our main priority in Bengalsouk.

Are all the products sold on Bengalsouk genuine?

Yes. In Bengalsouk, we specificly strict that all the product that are uploaded on our platform are genuine, authentic, original and have quality.

How can I check if the warranty is available in products?

Certain products have a warranty and certain products does not come with a warranty. Please check in your invoice if there is any warranty applied in your purchased items. The warranty card is provided by manufacturer.

What is a warranty card?

Warranty card is a guarantee given by the manufacturer to buyers if there are any issues regarding the product. Invoice will be created for warranty purpose if applicable. Kindly note that some products do not have a warranty, therefore it would not be mentioned in your invoices.

What if I am unable find my invoice or warranty cards?

You may contact related sellers for any assistance related to warranty card issue.

Does all the brands sold on Bengalsouk have a 100% money back guarantee from the sellers?

Yes. Bengalsouk provides a 100% money back guarantee to protect the buyers that comply to Bengalsouk's return and refund policy. Please check our return & refund policy for more details.

PRODUCT RATING

I want to do a review on a product. How?

You can do a review by clicking the ‘’comment’’ button at the product page. Comments only can be make once buyer confirms to receive the order.

Am I allowed to change the rating once I posted it?

No. Once the rating is done, it is fixed in our system.

I want to rate the sellers. How?

You can only rate the sellers once you have purchased an item from the respective sellers.

Is there any way for me to know the seller’s reputation?

You can read the reviews made by other customers who made a purchase with the seller at ‘’Reviews’’ section at the product page.

How can I find out about Bengalsouk’s current promotion?

You can check for our current promotions on our social media and blog. Also make sure to sign up for a Bengalsouk account so you will receive our newsletter via e-mail.

Are there any guidelines for writing product reviews?

Here are some tips to write a great product reviews:

What can I write in product reviews?

Customer reviews should be relevant to the product in question. The product review section on Bengalsouk is for you to share your opinion on the product & for other shoppers to have an informed buying decision.

What's not allowed in product reviews?

Bengalsouk reserves the right to remove reviews that include any of the following:

STORE CREDIT

What is STORE CREDIT and how does it work?

STORE CREDIT is where all your refund and redeem points go. You can use balance in STORE CREDIT as a payment method for any order that you placed.

Can I take out balance from STORE CREDIT as a form of cash?

No. All refund will be credited into buyer’s store credit account. In another case, buyer has an option to request refund from Bengalsouk. Once the refund already been credited in buyer’s store credit account, Bengalsouk will transfer the refund from buyer’s store credit account into buyer’s bank account.

How to use STORE CREDIT as payment method?

To make a purchase using STORE CREDIT, buyers can use or redeem it on the next purchase.

Can I know how STORE CREDIT get involved in process of return and refunds at Bengalsouk?

Refund will be put into STORE CREDIT once buyer fill the refund form provided in our system and gets approval from Bengalsouk.

I don’t use my STORE CREDIT within allocated time. Will it just be considered as 'burn' or expired?

There is no ‘burn’ or expiry date on store credit amount.

What can I do if the balance in my STORE CREDIT is not enough to pay for my order?

You can pay part of the amount using your CREDIT STORE and the remaining through any other payment gateway such as credit/ debit card or online banking.

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